Shopping Basics
All orders will be shipped from Barcelona (Spain) and shipping usually takes between 3 and 6 business days from the day it is shipped to reach its final destination.
We do not ship urgent, but if you are in a hurry, send an email to hola@huesocoloradostudio.com before placing the order, and we will see what we can do.
Shipping costs are calculated automatically at checkout based on the destination country.
We currently ship to:
- Mainland Spain: from €6 (free shipping on orders over €60).
- Balearic Islands: €6.
- Canary Islands, Ceuta & Melilla: €32.
- European Union: €12.
- United Kingdom: €12.
Please note: Orders shipped to the United Kingdom may be subject to import VAT, customs duties or handling fees charged by UK customs authorities or the shipping carrier. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.
We hope you love your purchase. However, if you’re not completely satisfied, we’ll be happy to help.
You may request a return within 15 days of receiving your order. Simply email us at hola@huesocoloradostudio.com with the subject line RETURN and include your order number.
Once your return has been approved:
- Items must be returned unused, in their original condition and, whenever possible, in their original packaging.
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer. You may choose the shipping carrier that best suits you. Please include your name and order number inside the parcel to help us process your return.
Unfortunately, we cannot accept returns for products that have been damaged due to misuse, accidents, improper handling or any use other than their intended purpose.
For orders shipped outside the European Union, any import taxes, customs duties or handling fees paid to the destination country are non-refundable.
Yes. We currently ship to Spain, the rest of the European Union, and the United Kingdom.
At the moment, we do not ship to other countries.
Shipping costs are calculated automatically during checkout based on the destination country.
Orders shipped to the United Kingdom may be subject to import VAT, customs duties or handling fees charged by UK customs authorities or the shipping carrier. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.
If you live in a country we do not currently ship to and are interested in one of our products, please contact us at hola@huesocoloradostudio.com. We’ll be happy to review your request and, if possible, find a suitable shipping solution.
Payments
Payment can be made by credit and debit card. The cards accepted by the Stripe secure system are Visa, Mastercard, Maestro and American Express.
All products indicate the selling price in Euros and include Value Added Tax (VAT).
Shipping & Returns
Once your order has been shipped, you’ll receive an email with your tracking number and a link to follow your shipment.
If you don’t receive the email or have any questions about your order, please contact us at hola@huesocoloradostudio.com and we’ll be happy to help.
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll investigate the shipment as soon as possible.
Simply email us at hola@huesocoloradostudio.com with your full name and order number, and we’ll be happy to help.
We work hard to prepare and dispatch orders as quickly as possible. For this reason, once your payment has been confirmed, your order may enter processing immediately and can no longer be modified.
If you wish to cancel your order, please contact us as soon as possible at hola@huesocoloradostudio.com with the subject line CANCEL and include your full name and order number.
If your order has not yet been prepared for shipment, we’ll do our best to cancel it. Once it has been dispatched, it can no longer be modified or cancelled.
If your order arrives damaged, please contact us as soon as possible so we can help.
Email us at hola@huesocoloradostudio.com with the subject line DAMAGED and include your full name, order number, and one or more photos of the damaged product and, if possible, the packaging.
We’ll review your case as quickly as possible and provide the best possible solution.