Shopping Basics
All orders are shipped from Barcelona (Spain). Delivery usually takes between 3 and 6 business days from the day the order is shipped to its final destination.
We do not offer express shipping, but if you are in a hurry, please email us at hola@huesocoloradostudio.com before placing your order and we will see what we can do.
Shipping costs are automatically calculated during checkout based on the destination country.
We currently ship to:
- Mainland Spain: from €6 (free shipping on orders over €60).
- Balearic Islands: €6.
- Canary Islands, Ceuta and Melilla: €32.
- European Union: €12.
At the moment, we do not ship to countries outside the European Union.
We hope you love your products. If for any reason you are not completely satisfied with your purchase, we will be happy to help.
You can request a return within 15 days of receiving your order. To do so, please email us at hola@huesocoloradostudio.com with RETURN in the subject line, together with your order number.
Once your return has been approved:
- The product must be returned in its original condition, unused and with its original packaging.
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer. You may choose the carrier you prefer; we only ask that you include your name and order number inside the package to help us identify the return.
We cannot accept returns for products that show damage resulting from improper use, accidents, incorrect handling or any use other than that for which the product was intended.
Yes. We currently ship to Spain and other countries within the European Union.
At the moment, we do not ship to countries outside the European Union.
Shipping costs are automatically calculated during checkout based on the destination country.
If you live in a country where we currently do not offer shipping and are interested in one of our products, please contact us at hola@huesocoloradostudio.com. We will review your request and, if possible, look for a shipping option.
Payments
Payment can be made by credit and debit card. The cards accepted by the Stripe secure system are Visa, Mastercard, Maestro and American Express.
All products indicate the selling price in Euros and include Value Added Tax (VAT).
Shipping & Returns
Once your order has been shipped, you’ll receive an email with your tracking number and a link to follow your shipment.
If you don’t receive the email or have any questions about your order, please contact us at hola@huesocoloradostudio.com and we’ll be happy to help.
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll investigate the shipment as soon as possible.
Simply email us at hola@huesocoloradostudio.com with your full name and order number, and we’ll be happy to help.
We work hard to prepare and dispatch orders as quickly as possible. For this reason, once your payment has been confirmed, your order may enter processing immediately and can no longer be modified.
If you wish to cancel your order, please contact us as soon as possible at hola@huesocoloradostudio.com with the subject line CANCEL and include your full name and order number.
If your order has not yet been prepared for shipment, we’ll do our best to cancel it. Once it has been dispatched, it can no longer be modified or cancelled.
If your order arrives damaged, please contact us as soon as possible so we can help.
Email us at hola@huesocoloradostudio.com with the subject line DAMAGED and include your full name, order number, and one or more photos of the damaged product and, if possible, the packaging.
We’ll review your case as quickly as possible and provide the best possible solution.