We prepare every order in Barcelona and ship it directly to your door. Here you’ll find all the information about our shipping options and returns.
Shipping Policy
| Destination | Shipping cost |
| Mainland Spain | €6 FREE shipping on orders of €60 or more |
| Balearic Islands | €6 |
| Canary Islands, Ceuta and Melilla | €32 |
| European Union | €12 |
We currently do not ship outside the European Union.
Preparation and delivery times
All orders are shipped from Barcelona. The usual delivery time is 3–6 business days.
We currently do not offer express shipping. If you need your order by a specific date, please contact us before placing your order and we’ll check what’s possible.
Returns and exchanges
You have 15 calendar days from the date you receive your order to request a return, without having to give a reason.
Return conditions:
- Products must be returned in good condition, undamaged and with all included accessories.
- You can inspect the product as you would in a shop. Keeping the original packaging is not necessary.
- Return shipping costs are the customer’s responsibility when returning an item because they have changed their mind.
- If your product arrives damaged or you receive the wrong item, we will take care of the arrangements and the associated costs.
Refunds
We will issue your refund using the same payment method used for your purchase, including standard delivery costs where applicable. Refunds will be processed within a maximum of 14 calendar days from the date you notify us of your decision to withdraw from the purchase. However, we may withhold the refund until we receive the returned product or proof that it has been sent back, whichever happens first.
Need help?
We’re here to help: hola@huesocoloradostudio.com